Troubleshooting Skype for Business and Lync

Thomas Poett’s excellent troubleshooting guide for Skype for Business and Lync
Thomas.Poett@UC (MVP and MSFT SSP)

Some areas are covered:

General Approach to troubleshooting

Logging, Tracing and CLS

TCP and SIP Protocol

SIP Session Establishment

Lync/ Skype for Business Call Setup (entire process)

Troubleshooting IM

Troubleshooting Call with A/V

Diagnostic Headers



Troubleshooting Voice

Troubleshooting Conferencing

Troubleshooting Web Services

Troubleshooting Edge (external / remote)

Health Monitoring

Troubleshooting Exchange Integration
(Autodiscover, Exchange Web Service EWS, IM Integration
in OWA, Unified Contact Store UCS, Unified Messaging)

Troubleshooting Mobility Services

Troubleshooting Mobile Clients

Troubleshooting Office Web App Server (OWA)